You will find the answers to the most common questions regarding JTravelUp and our services in our FAQs below. If your questions are still not answered, please give us a call at 844-J-Travel or email us at info@JTravelUp.com.
JTravelUp is a full service TRUE and CLIA certified travel company that makes travel arrangements for individuals and groups.
Why not work with the best travel company known as JTravelUp! We do the work for you, we do all the research, gather all the information and put together the best travel itinerary that you can find. We also assist you if any issues arise before or during your trip. We also have access to discounts that are not available to the general public and we have established relationships with over 100+ travel suppliers/vendors.
Our operating/phone hours are Monday - Friday 9am - 5pm and Saturday 9am - 12 noon PST. We are closed Sundays and all major holidays. We can be reached via email (info@JTravelUp.com) all times of the day and we do reply to emails after hours.
Yes we do! You can find more information HERE.
Itineraries for all our Group Trips are found on our website under the “Group Trips” Tab. The final itinerary will be sent 30 days before travel via the email you registered with.
If your roommate(s) cancels their reservation, your account will be adjusted to the package price according to the new room occupancy.
You will be sent a monthly invoice by the 5th of each month with a due date of the 15th of the month. If you would like to pay extra please send us a request to info@JTravelUp.com with the amount and we will send you an invoice accordingly.
Yes, you can join any of our Group Trips by registering and paying the noted deposit as long as the Group Trip is still open. Monthly payments will be required and must be completed by the due date noted for the trip.
You accepted our Terms and Conditions upon registering for our Group Trip. For private trips, Terms and Conditions are accepted upon deposit payment.
For our Group Trips, we accept online payments via the monthly invoice you will be sent via the email address you registered with. We accept Visa, Mastercard and Discover. A 3.5% credit card fee will be noted on all invoices. Mail in payments, we accept money orders and certified checks. For individual reservations (private reservations), we accept credit card payments and a credit card authorization must be completed for all transactions.
No. All our Group Trips are non-refundable and non-transferable. We encourage all our clients to purchase Travel Insurance to protect their travel investment.
For all Group Trips, monthly payments are required and are due the 15th of each month and any remaining balance must be paid by the final payment date. If you have not made your monthly payment by the 15th a $25 late fee will be applied to your account on the 16th.
You will be responsible for find a new roommate or you must pay the additional cost of the new room occupancy change.