Frequently Asked Questions

You will find the answers to the most common questions regarding JTravelUp and our services in our FAQs below. If your questions are still not answered, please give us a call at 844-J-Travel or email us at info@JTravelUp.com

General Questions

Who is JTravelUp?

JTravelUp is a full service TRUE and CLIA certified travel company that makes travel arrangements for individuals and groups. 

Why should I work with JTravelUp?

Why not work with the best travel company known as JTravelUp! We do the work for you, we do all the research, gather all the information and put together the best travel itinerary that you can find. We also assist you if any issues arise before or during your trip. We also have access to discounts that are not available to the general public and we have established relationships with over 100+ travel suppliers/vendors.

What are your hours?

Our operating/phone hours are Monday - Friday 9am - 5pm and Saturday 9am - 12 noon PST. We are closed Sundays and all major holidays. We can be reached via email (info@JTravelUp.com) all times of the day and we do reply to emails after hours.

Do you provide travel quotes for private trips? 

Yes, we do! Please fill out the Travel “Quote Request form found on our website.

Do you have a referral program?

Yes we do! You can find more information HERE.

Reservation Questions

When will I receive the itinerary for the Group Trip I booked?

Itineraries for all our Group Trips are found on our website under the “Group Trips” Tab. The final itinerary will be sent 30 days before travel via the email you registered with.

What happens if my roommate(s) drops out and cancels their reservation?

If your roommate(s) cancels their reservation, your account will be adjusted to the package price according to the new room occupancy.

I paid my deposit for the Group Trip, how do I make monthly payments?

You will be sent a monthly invoice by the 5th of each month with a due date of the 15th of the month. If you would like to pay extra please send us a request to info@JTravelUp.com with the amount and we will send you an invoice accordingly.

Can I join a Group Trip after payments have begun?

Yes, you can join any of our Group Trips by registering and paying the noted deposit as long as the Group Trip is still open. Monthly payments will be required and must be completed by the due date noted for the trip.

When did I accept JTravelUp Terms and Conditions?

You accepted our Terms and Conditions upon registering for our Group Trip. For private trips, Terms and Conditions are accepted upon deposit payment. 

Payment Questions

What type of payments do you accept?

For our Group Trips, we accept online payments via the monthly invoice you will be sent via the email address you registered with. We accept Visa, Mastercard and Discover. A 3.5% credit card fee will be noted on all invoices. Mail in payments, we accept money orders and certified checks. For individual reservations (private reservations), we accept credit card payments and a credit card authorization must be completed for all transactions. 

Do you provide refunds? 

No. All our Group Trips are non-refundable and non-transferable. We encourage all our clients to purchase Travel Insurance to protect their travel investment.

Do I have to make monthly payments?

For all Group Trips, monthly payments are required and are due the 15th of each month and any remaining balance must be paid by the final payment date. If you have not made your monthly payment by the 15th a $25 late fee will be applied to your account on the 16th.

What happens if I make my payments, but my roommate(s) fail to pay?

You will be responsible for find a new roommate or you must pay the additional cost of the new room occupancy change.